- Participants will be able to develop actual KPIs for their own role / functional area so that they can start implementing and using them from the very next day they get back to work
- Participants will be able to convert their own KPIs into a balanced scorecard system so that they can ascertain and report on performance in a manner which is easy to understand by all (regardless of their function)
- Learn how KPIs and balanced scorecard systems was used by real organizations to significantly improve performance in less than 2 years
- A practical exercise based course rather than theory / lecture based
Why the need for KPIs
- Process vs. Strategy
- Importance of processes
- Where do KPI’s fit in
- The Business Case for KPIs
Developing SMART KPIs
- Types of KPIs
- Data collection
- Reporting frequency
- KPI template
Assessment of KPI development exercise
Participants will present their KPIs to the group for an assessment based on the training material delivered so far. This will present an opportunity to obtain feedback on the KPIs developed so that they can be fine tuned before they are ready to be put into practice.
KPIs to drive performance – adding value
- Challenges in performance management
- Six Sigma and KPIs – the link
- Developing targets
- Conversion to a balanced scorecard
- Monitoring performance
Exercise – convert KPIs to a balanced scorecard
Participants will use the KPIs developed on Day 1 for their own role / functional area and convert them into balanced scorecards
Key “fundamentals” about KPIs
- KPI vs Target
- Common myths
- Stakeholders and customers
- Internal quality and productivity
Exercise – Develop KPIs relevant to you
Each participant will develop KPIs for their own role / functional area so that they are relevant to them and can be used by them from the very next day they go back to their work
KPI Data Gathering
- Measurement Systems Analysis
- Repeatability and Reproducibility
- Technology and KPI Data
Real world examples of KPIs converted to balanced scorecards
Common pitfalls / Useful tips
- Target development – ideal vs. realistic
- Data collection pitfalls
- Review and auditing
KPI Reporting – Effective Communication
- Visualization techniques
Zaid is a Certified Public Accountant (CPA) as well as a Certified Information Systems Auditor (CISA) and a Chartered Global Management Accountant (CGMA), from the USA. He is also a certified Six Sigma Green Belt. He has over 14 years of experience in auditing, accounting, finance, taxation and inventory management as well as extensive experience in conducting focused in-house training courses in USA and Pakistan.
He is currently the CEO of Inclusive Consulting, which is a management consulting company based in UAE. He uses his varied experience and knowledge base to adopt a very practical approach in conducting training courses, providing participants easy to use tools / tips.
He has helped companies in different industries in not only establishing KPIs but to use those KPIs as a driving force to deliver significant improvements in a short span of time. Some of the key projects accomplished are:
- KPIs and a balanced scorecard system was established in a materials warehouse function of a large fertilizer manufacturing plant. The performance of the department improved from 70% to 91% in less than 2 years.
- KPIs and a balanced scorecard system was developed and implemented in an accounting department of a large FMCG company covering the entire accounting and tax operations. The performance of the entire accounting function improved from 68% to 92% in less than 2 years.
He started his career in public accounting in USA where he spent more than 6 years specializing in auditing and accounting services to various high profile clients including governmental and not-for-profit entities. He was associated with Baker Tilly Virchow Krause and Deloitte & Touche in USA.
He has also worked in Pakistan with Engro Corporation, one of the largest private sector conglomerate in Pakistan. He spent 8 years with them in various different roles being associated with the parent company as well as multiple business subsidiaries including fertilizer manufacturing, rice manufacturing, consumer goods and commodity trading. He served as Head of Finance for consumer goods subsidiary and CFO of their commodity trading and rice manufacturing companies.
Zaid is a member of American Institute of Certified Public Accountants (AICPA), Information Systems Audit and Control Association (ISACA) and Association of International Certified Professional Accountants.
Abu Dhabi National Exhibition Centre
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Dubai Islamic Bank
Great training course and materials. Super helpful to learn shortcuts and their best application. Thank you!
The in-house training met the desired objectives for improvement in the Finance function. Group work throughout the two days and team presentation on various analytics put thing in the focus learning direction. Good output Simfotix.
Finance House Abu Dhabi
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Abu Dhabi Terminals
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Arab Bank, UAE
The session was engaging and informative. Overall program outcome is what we agreed and delivered to department.
Emirates Islamic Bank
Simfotix In-House training is well organized and our team learned lot of new things. We consider this as a value addition and meeting our objectives.
Ministry of Human Resources & Emiratization
A very good training we attended with Simfotix Training.
Al Ghurair Group
Easy way of transferring knowledge makes the learning more digestible. Great work Simfotix for the in-house session of Advance Excel.
MAF Carrefour International
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Selecting Simfotix as sour training and learning development supplier is a wonderful experience. They have done various inhouse programs. Their trainers carry in-depth knowledge and expertise and kept the participants well engaged.
The Executive Council of Dubai
Simfotix Trainer bear a Persuasive approach in training and the company is professional in the arrangement of training till end to make it a memorable experience. The In-house session and the follow-up session is excellent approach.
Department of Economic Development, Dubai
Excellent Training conducted by Simfotix Professional Development. The whole day was full of fun and learning in Advance MS Excel.
It is very important to analyze the need for Training along with the level of knowledge you require. This session give you a liberty to choose the modules you need, discuss it with the trainer how you want to be delivered, decide the place at your convenience and allocate number of hours to solve your problem. This does not include any development as a consulting but will include solution if you are facing a particular problem.