Objectives

  • Participants will be able to develop actual KPIs for their own role / functional area so that they can start implementing and using them from the very next day they get back to work
  • Participants will be able to convert their own KPIs into a balanced scorecard system so that they can ascertain and report on performance in a manner which is easy to understand by all (regardless of their function)
  • Learn how KPIs and balanced scorecard systems was used by real organizations to significantly improve performance in less than 2 years
  • A practical exercise based course rather than theory / lecture based

Course Outline

Why the need for KPIs

  • Process vs. Strategy
  • Importance of processes
  • Where do KPI’s fit in
  • The Business Case for KPIs

Developing SMART KPIs

  • Types of KPIs
  • Data collection
  • Reporting frequency
  • KPI template

Assessment of KPI development exercise

Participants will present their KPIs to the group for an assessment based on the training material delivered so far. This will present an opportunity to obtain feedback on the KPIs developed so that they can be fine tuned before they are ready to be put into practice.

KPIs to drive performance – adding value

  • Challenges in performance management
  • Six Sigma and KPIs – the link
  • Developing targets
  • Conversion to a balanced scorecard
  • Monitoring performance

Exercise – convert KPIs to a balanced scorecard

Participants will use the KPIs developed on Day 1 for their own role / functional area and convert them into balanced scorecards

Key “fundamentals” about KPIs

  • KPI vs Target
  • Common myths
  • Stakeholders and customers
  • Internal quality and productivity

Exercise – Develop KPIs relevant to you

Each participant will develop KPIs for their own role / functional area so that they are relevant to them and can be used by them from the very next day they go back to their work

KPI Data Gathering

  • Measurement Systems Analysis
    • Repeatability and Reproducibility
  • Technology and KPI Data
    • Automation

Case Study

Real world examples of KPIs converted to balanced scorecards

Common pitfalls / Useful tips

  • Target development – ideal vs. realistic
  • Data collection pitfalls
  • Review and auditing

KPI Reporting – Effective Communication

  • Visualization techniques
  • Dashboards
  • Benchmarking

Trainer Profile

Zaid B. Zeeshan

Zaid is a Certified Public Accountant (CPA) as well as a Certified Information Systems Auditor (CISA) and a Chartered Global Management Accountant (CGMA), from the USA. He is also a certified Six Sigma Green Belt. He has over 14 years of experience in auditing, accounting, finance, taxation and inventory management as well as extensive experience in conducting focused in-house training courses in USA and Pakistan.

He is currently the CEO of Inclusive Consulting, which is a management consulting company based in UAE. He uses his varied experience and knowledge base to adopt a very practical approach in conducting training courses, providing participants easy to use tools / tips.

He has helped companies in different industries in not only establishing KPIs but to use those KPIs as a driving force to deliver significant improvements in a short span of time. Some of the key projects accomplished are:

  • KPIs and a balanced scorecard system was established in a materials warehouse function of a large fertilizer manufacturing plant. The performance of the department improved from 70% to 91% in less than 2 years.
  • KPIs and a balanced scorecard system was developed and implemented in an accounting department of a large FMCG company covering the entire accounting and tax operations. The performance of the entire accounting function improved from 68% to 92% in less than 2 years.

He started his career in public accounting in USA where he spent more than 6 years specializing in auditing and accounting services to various high profile clients including governmental and not-for-profit entities. He was associated with Baker Tilly Virchow Krause and Deloitte & Touche in USA.

He has also worked in Pakistan with Engro Corporation, one of the largest private sector conglomerate in Pakistan. He spent 8 years with them in various different roles being associated with the parent company as well as multiple business subsidiaries including fertilizer manufacturing, rice manufacturing, consumer goods and commodity trading. He served as Head of Finance for consumer goods subsidiary and CFO of their commodity trading and rice manufacturing companies.

Zaid is a member of American Institute of Certified Public Accountants (AICPA), Information Systems Audit and Control Association (ISACA) and Association of International Certified Professional Accountants.

Abu Dhabi National Exhibition Centre

Abu Dhabi National Exhibition Centre

Since last two years My Company is working with Simfotix, and every time it is great learning experience. MS Excel is one of the most recommended Program with distinctive methodology and valuable deliverables.

Etisalat

Etisalat

A very good training by Simfotix on HRBP with their International Partner Human Capital Institute. We covered high level including strategy.

Dubai Islamic Bank

Dubai Islamic Bank

Great training course and materials. Super helpful to learn shortcuts and their best application. Thank you!

Imdaad Group

Imdaad Group

The in-house training met the desired objectives for improvement in the Finance function. Group work throughout the two days and team presentation on various analytics put thing in the focus learning direction. Good output Simfotix.

Finance House Abu Dhabi

Finance House Abu Dhabi

Inhouse Training with Simfotix Training for Credit Transformation Program goes with a Wonderful learning experience of our Credit Risk Team. Looking forward to engage them in other upcoming training.

Abu Dhabi Terminals

Abu Dhabi Terminals

A combination of learning and sharing through activities and self presentations. Learning Art of Public Speaking with Simfotix Training is truly a good experience.

Arab Bank, UAE

Arab Bank, UAE

The session was engaging and informative. Overall program outcome is what we agreed and delivered to department.

Emirates Islamic Bank

Emirates Islamic Bank

Simfotix In-House training is well organized and our team learned lot of new things. We consider this as a value addition and meeting our objectives.

Ministry of Human Resources & Emiratization

Ministry of Human Resources & Emiratization

A very good training we attended with Simfotix Training.

Al Ghurair Group

Al Ghurair Group

Easy way of transferring knowledge makes the learning more digestible. Great work Simfotix for the in-house session of Advance Excel.

MAF Carrefour International

MAF Carrefour International

Thank you Simfotix for a comprehensive and value training to our Saudi Arabia Finance Team. Case Study and exercises were the key element of this workshop. As Learning & Development we are satisfied to work with them in future.

DU Telecom

DU Telecom

Selecting Simfotix as sour training and learning development supplier is a wonderful experience. They have done various inhouse programs. Their trainers carry in-depth knowledge and expertise and kept the participants well engaged.

The Executive Council of Dubai

The Executive Council of Dubai

Simfotix Trainer bear a Persuasive approach in training and the company is professional in the arrangement of training till end to make it a memorable experience. The In-house session and the follow-up session is excellent approach.

Department of Economic Development, Dubai

Department of Economic Development, Dubai

Excellent Training conducted by Simfotix Professional Development. The whole day was full of fun and learning in Advance MS Excel.

Course Materials

It is very important to analyze the need for Training along with the level of knowledge you require. This session give you a liberty to choose the modules you need, discuss it with the trainer how you want to be delivered, decide the place at your convenience and allocate number of hours to solve your problem. This does not include any development as a consulting but will include solution if you are facing a particular problem.