In today’s business world, reliability and sustainability makes the real difference in the creation of worth for customers as well as the stakeholders. Supply Chains are critically important to any business enterprise as high-performance supply chain management is all about timely getting the right product or service to the customer in the right manner at the right price. Most of the supply chain managers claim that they are doing a fantastic job and yet supply chain is not given the importance it truly deserves in comparison to other business functions. This apparently is due to absence of proper performance measurement which is one of the critical ingredients for effecting renewable, strategic business change. Most companies today measure at least some aspect of their supply chain and understand the need for a more comprehensive measurement program. Yet measuring performance effectively remains a major challenge for them. Why? One of the major challenges is to figure out what to measure that will yield the most information and benefit for the least investment of resources. The problem is not a lack of possible metrics, but an overwhelming abundance of choices. Companies also need to consider the ‘enablers’ - things that enable performance. Understanding these enablers is critical to going forward from ‘how are we doing?’ to ‘why?’ By developing an internal system that’s based on verified performance indicators and metrics, one is able to fully resolve the top five challenges in the supply chain industry

  • Understanding planning and risk management
  • Evaluating and implementing cost control
  • Exploiting supplier/partner relations
  • Providing superior customer service
  • Getting the most out of the supply chain team

General Managers, Directors, Senior Managers of the following departments:

  • Supply Chain
  • Procurement (Sourcing and Purchasing)
  • Inventory Management
  • Operations
  • Logistics
  • Customer Service
  • Finance
  • Planners, buyers, stores supervisors and production team leaders or supervisors

Scope and Overview of the Metrics and Performance Indicators

Supply Chain Reliability
  • Perfect Order Fulfillment
  • Orders Delivered in Full
  • Delivery Performance
  • Documentation Accuracy
  • Perfect Condition
Supply Chain Responsiveness
  • Order Fulfillment Cycle Time
  • Source Cycle Time
  • Make Cycle Time
  • Delivery Cycle Time
Supply Chain Agility
  • Upside Supply Chain Flexibility
  • Upside Supply Chain Adaptability
  • Downside Supply Chain Adaptability
Supply Chain Costs
  • Total Supply Chain Management Costs and Cost of Goods Sold
  • Operational Metrics - Cost to Plan, Source, Make, Deliver/Install, and Return
  • Supply Chain Value at Risk and Mitigation Cost
Supply Chain Asset Management
  • Cash-to-Cash Cycle Time
  • Return on SC Fixed Assets
  • Return on Working Capital
Best Practices
  • Available-to-Promise
  • Carrier Agreements
  • Collaborative Planning, Forecasting and Replenishment
  • Co-Located Procurement Representatives
  • Cross-Docking
  • Drum-Buffer-Rope Scheduling
  • Lean Methods
  • Six Sigma
  • Merge-in-Transit
  • Postponement
  • Sales and Operations Planning
  • Supplier Performance
  • Vendor Managed Inventory
  • Wave Picking
Case studies, quizzes and exercises to be included